Economic Lounge, a SaaS platform for financial insights, struggled to engage users, manage support queries, and gather feedback effectively.
Their documentation was disorganized, feature requests scattered, and customer engagement low.
They built a dedicated customer community. A support portal with FAQs and troubleshooting guides reduced repetitive queries.
Online Courses
Gamification
Lesson Unlocks
Progress Tracking
Payments
Discussion forums allowed users to exchange insights and solutions. They launched a roadmap group, where users could vote on feature requests and track upcoming updates.
Online Courses
Gamification
Lesson Unlocks
Progress Tracking
Payments
Bug reporting channels streamlined issue tracking and resolutions. Events and webinars educated users on advanced features.
Online Courses
Gamification
Lesson Unlocks
Progress Tracking
Payments
Courses and Gamification with rewards encouraged active participation and feedback. Email newsletters and notifications kept users updated on product changes.
Activity Feed
Notion-style Docs
Events with Payments
Messaging
Groups and Forums
Comments and Likes
Notifications
Bookmarks
